Terms of Service

1. The Service Agreement

PlugZero, a product of Plughathon Limited ("PlugZero", "we", "us"), provides a market research intelligence platform (the "Service"). By registering for an account, accessing the website, or using any API endpoints, you ("User", "Customer") agree to be bound by these Terms of Service ("Terms").

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

2. Account Terms

• You must be 18 years or older to use this Service.
• You must provide a valid email address and any other required information to complete the signup process.
• You are responsible for maintaining the security of your account and password. PlugZero cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
• One person or legal entity may not maintain more than one free account.

3. Acceptable Use

You agree not to misuse the PlugZero services. You are explicitly prohibited from:

• Reverse engineering, decompiling, or disassembling any aspect of the Service.
• Using the Service to violate any local, state, national, or international law.
• Attempting to probe, scan, or test the vulnerability of the system or network.
• Processing Personal Health Information (PHI) without a signed Business Associate Agreement (BAA).

4. Intellectual Property Rights

Your Data: You retain all rights to the data you upload to PlugZero ("Customer Data"). We claim no intellectual property rights over the material you provide to the Service.

Our IP: The structure, organization, and code of the Service are valuable trade secrets and confidential information of PlugZero. The Service is protected by copyright laws and international treaty provisions.

5. Payment and Reliability

Billing: Premium features are billed in advance on a monthly or annual basis and are non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.

Downgrades: Downgrading your Service may cause the loss of Content, features, or capacity of your Account. PlugZero does not accept any liability for such loss.

6. Cancellation and Termination

You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the global navigation bar at the top of the screen.

7. Limitation of Liability

You expressly understand and agree that PlugZero shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses.